Frequently asked questions

RAC currently focuses on the Pokémon Trading Card Game. If you are unsure whether a particular card or set is eligible, send us a message through the contact form and we will confirm before you post anything.

Sleeve the card, place it in a rigid toploader, tape the opening of the toploader shut without ever taping the card itself, and pack everything in a padded mailer or small box. Our How It Works page walks through each step in detail.

Bulk pricing is handled case by case at the moment. If you are looking to submit a larger quantity, get in touch through the contact form with a rough idea of volume and the service tier you have in mind.

Centering measures how evenly the print sits within the borders. Corners covers the sharpness of all four corners. Edges covers chipping, nicks and roughness along the sides. Surface covers scratches, print defects, indentations and gloss. Our Grading Scale page sets out the thresholds we apply for each.

It depends on the service tier you choose, ranging from 5 business days on Premium up to 45 business days on Economy. Those times are estimates measured from when your submission is received and logged, not guaranteed delivery dates.

Authentication happens before grading. If a card is found to be counterfeit, trimmed, recoloured, resurfaced or otherwise altered, it will not receive a standard numeric grade. Our Terms of Service set out how those submissions are handled.

Cards in our possession are handled with reasonable care under industry-standard procedures. Specific insurance cover and declared-value limits are set out in our Terms of Service. We strongly recommend insuring higher-value cards for the journey to us, as postage to RAC is arranged by you.

Graded cards are returned in their sealed slab, packed with padding to prevent movement, and sent using a tracked service. Return postage and any applicable insurance are quoted based on the declared value of your submission.

Online submission tracking is not available yet. While submissions are paused this is not an issue, and we will confirm what tracking looks like when submissions reopen.

Grading reflects our graders’ professional opinion at a point in time, and grades are final other than where a published review policy applies. If something about your grade looks wrong to you, contact us and we will look into it properly.